Skip to content
Menu
←
T-MAX Corporate
About Us
Human Resources
Our Corporate Policy
Our References
Blog
T-MAX Products
T-MAX Silo
After Sales
Technical Service
Service Request Form
Spare Parts Request Form
Spare Parts Search Form
Catalog Request Form
Contact Us
TR
EN
Customer Satisfaction and Expectations Survey
Customer Satisfaction and Expectations Survey
Date
Company
Authorized Person’s Name and Surname
Phone Number
E-Mail
*
The following survey is part of our ISO 9001:2015 Quality Management System and is of great importance to help us provide you with better service. Thank you for taking the time.
Please indicate your evaluation by selecting the relevant checkboxes.
A – Regarding the Products/Services We Offer
1. Price Appropriateness of the Product/Service
Good
Average
Poor
2. Product/Service Quality
Good
Average
Poor
3. Speed of Meeting Urgent Needs
Good
Average
Poor
B – Regarding the Technical Staff
1. Speed of Responding to the Customer
Good
Average
Poor
2. Speed of Problem Resolution
Good
Average
Poor
3. Attention and Sincerity Towards the Customer
Good
Average
Poor
C – Regarding the Telephone Operator
1. Operator’s Courtesy in Behavior
Good
Average
Poor
2. Time on Hold for Calls
Good
Average
Poor
3. Finding a Solution if the Requested Person is Unavailable
Good
Average
Poor
4. Conveying Relevant Messages
Good
Average
Poor
D – Regarding Our System
1. Sensitivity to Customer Complaints
Good
Average
Poor
2. Timely Execution of Corrective/Preventive Actions for Complaints
Good
Average
Poor
3. Effectiveness of Corrective/Preventive Actions for Complaints
Good
Average
Poor
4. Commitment to Customer Satisfaction
Good
Average
Poor
Your Recommendations and Thoughts
Send
This field should be left blank
